On the official OVERcoat website, you can find the latest lineup, exclusive sets, campaigns, and purchase perks all in one place.

You can use credit or debit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, PayPay, au Pay or convenience store payment.

If you purchase pre-order items together with other in-stock products, all items will be shipped together on the pre-order item's shipping date.

We will process and ship your order within 4 days after payment confirmation.

Orders are processed for shipment by OVERcoat and dispatched via Sagawa Express. *Please note that delivery times cannot be specified. For more details, please refer to our shipping policy.

Please double-check before placing your order:
Make sure to fill in your full and correct address, including banchi (house number), building name, and room number if applicable.
Use your full legal name as it appears on your driver's license or ID.
Nicknames or fake names are not accepted.

If you pay using Apple Pay, Shop Pay, or Google Pay, please confirm that your address and name are correctly registered on those services before completing your order.
We cannot take responsibility for issues caused by incorrect information.

Delivery times may vary depending on your location and delivery address. Our standard processing time is up to 4 business days, after which delivery generally takes 1–2 days (3–4 days for remote islands and certain areas).

➤ Please note that orders placed after 12:00 PM (JST)will be processed starting from the next business day.

※ In the event of natural disasters, major events, or deliveries to remote islands and certain areas, delays may occur.

For international shipping, it may take 7–16 days, depending on location.

Details about your shipment are included in the order confirmation email.

If you would like to request redelivery, please scan the QR code printed on the missed delivery notice or contact Sagawa Express using the contact details shown on the notice.

After you place an order, you can download your receipt (PDF) from the “Order Confirmation” email.
You can also view and download your receipt by logging in (Shopify Shop account) and accessing your customer profile / order history.

If you need your company name shown on the receipt, please enter your company details in the “Company” field during checkout before completing the purchase.
Please note that changes made after the order is placed may not be reflected on the receipt.

You can check your order history by logging in with the email address used at the time of purchase.
To log in, on a PC, click the "Profile" icon at the top right of the screen.
On a smartphone, open the menu and tap "Account."

If you wish to cancel your order, please contact Customer Support within 10 minutes of placing the order.

After 10 minutes, due to system processing, we are unable to accept cancellations or changes to the order details. Thank you for your understanding.

For more information, please review our Return & Refund Policy.

When a cancellation or return is approved, the refund will be processed through Shopify’s payment system.

Refund process:

1. Refund request submitted by OVERcoat to the payment processor
2. Processing by the credit card company or payment service
3. Typically reflected in your statement within 3–10 business days

*Depending on billing cycles or processing times, the refund may appear on the next statement.

For more information, please review our Return & Refund Policy.

Yes, we ship internationally. If you are interested, please contact us through our Customer Support page. International shipping fees will apply separately.

To ensure the best experience and avoid issues, OVERcoat products are sold through our Official Sales Channels. Commercial resale is allowed only for authorized resellers.

If a product is purchased outside official channels, we may not be able to provide after-sales support for that item.

Learn more in our Sales & Resale Policy.

You can contact us through the inquiry page. We’ll be happy to assist you.