Make sure to fill in your full and correct address, including banchi (house number), building name, and room number if applicable.
Use your full legal name as it appears on your driver's license or ID.
Nicknames or fake names are not accepted.

If your package needs to be picked up at the post office due to absence, incorrect name or address may prevent you from receiving it.

If you pay using Apple Pay, Shop Pay, or Google Pay, please confirm that your address and name are correctly registered on those services before completing your order.
We cannot take responsibility for issues caused by incorrect information.

Shipping Time

Our logistics system (Rakuten Super Logistics) is automated, and order processing may take up to 4 business days.

※ In the event of natural disasters, major events, or deliveries to remote islands and certain areas, delays may occur.

After processing is complete, delivery may take approximately 2 to 3 business days.