Shipping Policy

Last updated: September 25, 2026

This English version is a translation provided for convenience only. In the event of any discrepancy in content or interpretation, the Japanese version always prevails.

Key points

• Standard delivery within Japan is free of charge nationwide.
• Deliveries are, as a rule, made by Sagawa Express, and the shipping method is determined by the Company. As a rule, we do not accept requests for a specific delivery date or time.
• Orders placed by the end of the day are shipped on the next business day (excluding Saturdays, Sundays and holidays). Pre-order items and orders requiring verification are excluded.
• Before placing your order, please check the delivery address, building name, room number and recipient name.
• International shipping is handled according to the country/region, product, sales channel or individual guidance.

1. Scope and relationship with other terms

This Policy applies to products shipped from the official website of OVERcoat JAPAN (the "Company"). For deliveries from official marketplaces, the conditions displayed on the relevant marketplace may prevail.

The formation of the purchase contract, acceptance or refusal of orders, cancellation, returns and refunds are governed by the Terms of Service, the Notice under the Act on Specified Commercial Transactions and the Refund and Return Policy. Orders for the purpose of commercial sale or resale, export or forwarding are governed by the "Sales and Resale Policy".

2. Domestic shipping fees and shipping method

Standard delivery within Japan is free of charge nationwide.

Deliveries are, as a rule, made by Sagawa Express. The carrier, shipping method and packaging are determined by the Company according to the product, destination and other circumstances. As a rule, we do not accept the customer's choice of shipping method or delivery date and time.

3. Shipping time and delivery time

Orders placed by the end of the day are shipped on the next business day (excluding Saturdays, Sundays and holidays). Pre-order items, items awaiting restock, orders requiring verification and cases where the product page states otherwise are excluded.

After shipping, delivery usually takes about 1–2 days, or about 3–4 days for remote islands and some regions. Order volume, traffic, weather, disasters, carrier conditions, large events and other circumstances may delay shipping or delivery. Shipping and arrival dates are not guaranteed.

4. Delivery information and address changes

Please enter the delivery address accurately, including postal code, prefecture, city, street number, building name and room number. Enter the recipient's full name; do not use nicknames, false names or other names that may hinder delivery.

When using Apple Pay, Shop Pay, Google Pay or other external payment services, the delivery address registered with that service may be filled in automatically. Please check it before confirming your order.

If you find an error in the delivery address or need to change it, please contact customer support as soon as possible. If shipping preparation has not started and the change is possible in our system, we will correct the delivery information. However, after shipping preparation has started or after shipping, changes may not be accepted. Actual costs arising from address changes, forwarding by the carrier or reshipment may be charged to the customer.

5. Tracking information

After shipping, we will send a shipping confirmation e-mail with the tracking number. It may take up to about 24 hours for the tracking number to appear in the carrier's system.

6. Pre-order items and combined orders

Pre-order items are, as a rule, shipped within 4 business days after the scheduled shipping date stated on the product page. The scheduled shipping date may change due to restocking, manufacturing, transportation or other circumstances.

If pre-order items and regular items are ordered together, unless otherwise stated on the product page, all items will, as a rule, be shipped together at the shipping time of the pre-order item.

7. Out of stock, shipping delays and partial shipments

Concentration of orders, restocking delays, manufacturing or transportation issues, discrepancies in stock display, inspection, damage and other reasons may result in shipping delays, partial shipments or unavailability of products.

The handling of orders and refunds when products cannot be supplied follows the Terms of Service and the Refund and Return Policy. Where the Company does not accept all or part of an order, or cancels an order, for its own reasons, no administrative fee will be charged to the customer.

8. Absence, incomplete address, refusal of delivery and reshipment

If you are absent, please check the delivery notice or tracking information and request redelivery from the carrier.

If the product is returned to the Company due to expiry of the carrier's storage period, an incomplete address, prolonged absence, refusal of delivery or other reasons on the customer's side, the shipping fee for reshipment and other actual costs may be charged. Even where standard domestic delivery is free, reshipment costs are not covered by the free shipping.

If you do not wish reshipment, whether a refund is possible and its amount follow the Refund and Return Policy.

9. Damage in transit

If the product itself is damaged, leaking or otherwise defective, please contact info@overcoat.jp within 8 days including the day of arrival, with your order number and photos showing the condition. Please see the Refund and Return Policy for the conditions of support.

If only the outer shipping box or packaging material is scratched or dented and the quality or use of the product itself is not affected, this is, as a rule, not eligible for return or exchange.

10. International shipping

The Company may ship internationally to countries/regions, products and sales channels it designates. If the destination can be selected on the order screen, please check the shipping method, shipping fee, scheduled shipping date and other conditions displayed. Countries/regions that cannot be selected may in some cases be handled individually; please contact info@overcoat.jp before ordering.

For international shipping, the conditions on the product page, order screen, country/region-specific page or individual guidance sent by e-mail take precedence. Carrier conditions, transport restrictions, customs, laws or local import conditions may lead to changes or suspension of target countries/regions, products or shipping methods. If shipping is not possible, the price of the relevant products will be refunded and no administrative fee will be charged to the customer.

Unless the Company expressly states that it will bear them, customs duties, import taxes, customs clearance fees and other charges arising at the destination are the responsibility of the recipient. Returns or disposal due to refusal of delivery, non-payment of duties, incomplete address, prolonged absence or other reasons on the customer's side follow the Refund and Return Policy and individual conditions.

Orders for the purpose of commercial sale, resale, re-export or distribution to third parties outside Japan are governed by the "Sales and Resale Policy". If, in the future, official sales channels, dedicated websites, local distributors or specific terms are established for particular countries/regions, the conditions of those sales channels take precedence.

11. Revisions and inquiries

The Company may revise this Policy within reasonable limits in accordance with laws, carriers, shipping methods, target regions, service content or operational needs.

This Policy does not exempt or limit the rights granted to customers under applicable law or the Company's responsibilities. In the event of any discrepancy in content or interpretation between the Japanese version and translated versions, the Japanese version prevails to the extent permitted by applicable law.

For inquiries about shipping, please state your order number and contact info@overcoat.jp.