Refund and Return Policy

Last updated: September 25, 2026

This English version is a translation provided for convenience only. In the event of any discrepancy in content or interpretation, the Japanese version always prevails.

Key points

• This Policy applies to products purchased on the official OVERcoat JAPAN website.
• For initial defects, wrong deliveries or damage in transit, please contact us within 8 days including the day of arrival. The Company bears the necessary costs.
• Returns for the customer's own reasons are accepted only if you contact us within 8 days including the day of arrival and the product is unused, unopened and meets the other conditions. Return shipping is at the customer's expense.
• For cancellations or returns for the customer's own reasons that incur actual costs in the refund process, up to ¥700 (tax included), within the actual cost, may be deducted from the refund. This is separate from return shipping.
• When part of an order that used the DETAILER PROGRAM member discount is cancelled or returned: if the product subtotal of the remaining items (after other discounts, before the member discount) is ¥30,000 (tax included) or more, the member discount is kept; if it falls below ¥30,000 (tax included), the member discount is recalculated.

1. Scope

This Policy applies to products purchased on the official website of OVERcoat JAPAN (the "Company").

For purchases on official marketplaces, the conditions of the relevant marketplace may prevail. For products purchased at DETAILER PROGRAM registered physical stores, please contact the store of purchase. Products purchased outside the sales channels recognized by the Company are governed by the "Sales and Resale Policy".

2. Order cancellation and changes (before shipping)

To change or cancel your order, please contact customer support within 10 minutes after clicking the "Confirm order" button. If you contact us within 10 minutes, no administrative fee applies.

After 10 minutes, changes or cancellation may not be accepted depending on order processing and shipping preparation. If the product has been shipped, the conditions for returns for the customer's own reasons apply.

If the Company accepts a cancellation or change after 10 minutes and actual costs arise for the refund, payment reversal, bank transfer or cancellation of order processing, Section 6 applies. Where the Company does not accept all or part of an order, or cancels an order, for its own reasons, no administrative fee is charged to the customer.

The timing of the formation of the purchase contract follows the Terms of Service and the Notice under the Act on Specified Commercial Transactions.

3. Initial defects, wrong deliveries and damage in transit

Within 8 days including the day of arrival, please send the following to info@overcoat.jp:

• Your order number
• A description of the problem
• Photos showing the product, the problem area, the outer packaging and the shipping label

After verification, we will arrange an exchange, a replacement or a refund. Costs of returns, exchanges or reshipment due to the Company's responsibility are borne by the Company.

If only the outer shipping box or packaging material is scratched or dented and the quality or use of the product itself is not affected, this is, as a rule, not eligible.

4. Returns for the customer's own reasons

Accepted only when all of the following are met:

• You contacted the Company within 8 days including the day of arrival
• The product is unused and the container is unopened
• The container, cap, trigger, label, accessories and outer packaging are in the condition in which they were shipped
• There is no soiling, damage, leakage, odor or other change
• The Company has approved the return

Return shipping is at the customer's expense. Please ship the product prepaid. Returns without approval, returns sent cash-on-delivery, or products that do not meet the conditions may be refused or excluded from the refund.

5. Non-returnable items and exchanges

The following products are not eligible for return for the customer's own reasons:

• Used or opened products
• Products soiled, damaged, leaking, etc. due to the customer
• Products missing accessories, labels or outer packaging
• Products for which no contact was made within 8 days
• Sale items, outlet items and other products marked as non-returnable on the product page

Exceptions apply for initial defects, wrong deliveries, damage in transit, undisclosed defects, or cases where the Company is required to respond under applicable law.

We do not accept exchanges for the customer's own reasons. If a return is approved, please place a new order after the refund.

6. Refund amount, return shipping and administrative fee

The refund amount is calculated based on the amount actually paid for the products whose return or cancellation has been approved. For partial returns of orders that used set discounts, quantity discounts, coupons or other benefits, the amount is recalculated under the conditions applicable to the remaining order.

For cancellations or returns for the customer's own reasons that incur actual costs for the refund, payment reversal, bank transfer or cancellation of order processing, up to ¥700 (tax included), within the actual cost, may be deducted from the refund.

This administrative fee is separate from the prepaid return shipping paid by the customer to the carrier. The same cost is never charged twice. Where it applies, we will inform you of the amount and the expected refund before proceeding.

For initial defects, wrong deliveries, damage in transit, missing items, inability to ship or other reasons attributable to the Company, the Company bears the return shipping and the costs of the refund procedure.

7. Orders using the DETAILER PROGRAM member discount

After a partial cancellation or return for the customer's own reasons, if the product subtotal of the remaining items — before the member discount and after sales, campaigns and other discounts — is ¥30,000 (tax included) or more, the 10% member discount is kept.

If the product subtotal after processing falls below ¥30,000 (tax included), the condition for the member discount is no longer met and the remaining items are recalculated without the 10% member discount.

The refund amount is calculated by deducting from the amount actually paid the recalculated amount of the remaining items and any applicable actual costs. As a result, the refund may be reduced or there may be no refund. We do not charge any additional amount beyond the refund.

If no refund arises, we will inform you before approving the return.

For cancellations, returns or refunds due to the Company's responsibility or for the Company's own reasons, the member discount is not recalculated to the customer's disadvantage.

8. Refund method and timing

Refunds are, as a rule, processed according to the payment method used.

Credit cards, online payments, etc.: after the Company processes the refund, it usually appears on your statement within about 3–10 business days. Actual timing depends on the payment provider.

Convenience store payments already made: refunds are, as a rule, made by bank transfer. After the necessary account details are confirmed, the transfer is usually made within about 3–10 business days. For cancellations or returns for the customer's own reasons, the payment fee paid at purchase (e.g. convenience store payment fee) may not be refundable due to the payment service's specifications. For initial defects, wrong deliveries, damage in transit or other reasons attributable to the Company, the payment fee is also refunded.

9. Orders with international shipping

For international orders, returns, exchanges, refunds, return shipping, reshipment, customs duties and import taxes follow, first, the conditions on the product page, order screen, country/region-specific page or individual guidance from the Company. Where no individual condition exists, this Policy applies.

Customs duties and import taxes not collected by the Company cannot be refunded. If the product is returned due to refusal of delivery, non-payment of duties, incomplete address, prolonged absence or other reasons on the customer's side, the refund may be made after deducting outbound and return shipping and other actual costs. If the product is not returned, a refund may not be possible.

Commercial sale or resale outside Japan is governed by the "Sales and Resale Policy".

10. Return procedure and return address

Before returning, please always contact info@overcoat.jp. After receiving our return acceptance notice, please ship within the specified deadline and by the specified method.

Returns due to the Company's responsibility: please ship cash-on-delivery as instructed. Returns for the customer's own reasons: please ship prepaid.

11. Revisions and inquiries

The Company may revise this Policy within reasonable limits in accordance with laws, payment methods, shipping methods, service content or operational needs.

This Policy does not exempt or limit the rights granted to customers under applicable law or the Company's responsibilities. In the event of any discrepancy in content or interpretation between the Japanese version and translated versions, the Japanese version prevails to the extent permitted by applicable law.

If you cannot confirm your refund or have questions about this Policy, please state your order number and contact info@overcoat.jp.