Legal notice
Notice under the Act on Specified Commercial Transactions (特定商取引法)
Last updated: September 25, 2026
This English version is a translation provided for convenience only. In the event of any discrepancy in content or interpretation, the Japanese version always prevails.
Seller information
| Seller | Bruno Leal Prado (trade name: OVERcoat JAPAN) |
|---|---|
| Person in charge | Bruno Leal Prado |
| Address | 〒442-0069 2-126-4 Suwanishi-machi, Toyokawa-shi, Aichi, Japan |
| Phone | 0533-95-7655 |
| info@overcoat.jp | |
| Customer support hours | Weekdays 9:00–16:00 (excluding Saturdays, Sundays and holidays). E-mail inquiries are accepted 24 hours a day; replies are sent during business hours in the order received. |
Sales conditions
| Selling price | Displayed on each product page, tax included. |
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| Charges other than the product price | Standard delivery within Japan is free of charge nationwide. International shipping fees, customs duties, import taxes and customs clearance fees follow the order screen, the country/region-specific page or individual guidance. If a payment provider fee applies depending on the payment method, it will be displayed on the order screen. Return shipping and actual costs for cancellations/returns for the customer's own reasons follow the Refund and Return Policy. |
| Payment methods | Credit card, debit card, Shop Pay, Apple Pay, Google Pay, PayPay, au PAY, Merpay, Paidy, convenience store payment and other methods displayed on the order screen. Available methods may change. |
| Payment timing | Payment is processed at the time of order. The actual billing/debit date follows each payment provider's rules. Convenience store payment is prepaid, with a payment deadline of 24 hours after order confirmation. After the deadline, the order is cancelled automatically. |
| Order validity period and quantity limits | Sales period, order deadline, limited stock, purchase limits and other conditions, where applicable, are displayed on the product page or order screen. |
Orders and purchase contract
- By checking the Terms of Service and policies displayed on the payment screen, selecting the consent checkbox and clicking the "Confirm order" button, the customer submits an application to purchase.
- The automatic e-mail sent after ordering is a notice that the order has been received, not a notice that the purchase contract has been formed.
- The purchase contract is formed for the products stated when the Company sends the shipping notification e-mail. For split shipments, the contract is formed successively for the products stated in each shipping notification e-mail.
- If, before the purchase contract is formed, the Company does not accept all or part of an order, or cancels an order, for its own reasons, the amount paid is refunded according to the payment method used and no administrative fee is charged to the customer.
Delivery of products
| Domestic delivery | As a rule, by Sagawa Express. As a rule, we do not accept requests for a specific shipping method or delivery date/time. |
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| Shipping time | Orders placed by the end of the day are shipped on the next business day (excluding Saturdays, Sundays and holidays). Pre-order items, items awaiting restock, orders requiring verification and cases where the product page states otherwise are excluded. |
| Estimated delivery | After shipping, usually 1–2 days; remote islands and some regions 3–4 days. Delays may occur due to traffic, weather, disasters, the carrier or other circumstances. |
| Pre-order items | As a rule, shipped within 4 business days after the scheduled shipping date stated on the product page. The scheduled date may change due to restocking or other circumstances. |
| International shipping | Available for countries/regions, products and sales channels designated by the Company. The conditions displayed on the order screen, the country/region-specific page or individual guidance apply. |
Cancellation, returns, exchanges and refunds
| Cancellation/changes before shipping | Contact customer support within 10 minutes after clicking "Confirm order". Within 10 minutes, no administrative fee applies. After 10 minutes, the request may not be accepted depending on order processing and shipping preparation. |
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| Administrative fee for the customer's own reasons | For cancellations or returns for the customer's own reasons that incur actual costs for the refund, payment reversal, bank transfer or cancellation of order processing, up to ¥700 (tax included), within the actual cost, may be deducted from the refund. The amount and expected refund are communicated beforehand. This is separate from return shipping. |
| Returns for the customer's own reasons | Only if you contact us within 8 days including the day of arrival and the product is unused, unopened and meets the other conditions of the Refund and Return Policy. Return shipping is at the customer's expense (prepaid). Sale items, outlet items, etc. marked as non-returnable are excluded. |
| Initial defects, wrong deliveries, damage in transit | Contact us within 8 days including the day of arrival, with your order number, a description of the problem and photos. Costs of returns, exchanges, reshipment and refunds due to the Company's responsibility are borne by the Company. |
| Exchanges | We do not accept exchanges for the customer's own reasons. Initial defects, wrong deliveries, etc. are handled by exchange, replacement or refund depending on stock. |
| Detailed conditions | The cooling-off system under the Act on Specified Commercial Transactions does not apply to mail-order sales. Returns, exchanges, cancellations and refunds follow the special return terms set out in the Refund and Return Policy, unless otherwise provided by law. |
Other important matters
- Commercial sale or resale, sales at registered physical stores, sale or resale outside Japan and other sales conditions follow the "Sales and Resale Policy".
- Please check the delivery address, building name, room number and recipient name before confirming your order. Address changes are handled only before shipping preparation starts and where possible in our system.
- The handling of personal information follows the Privacy Policy.
- Official e-mail address: info@overcoat.jp