Terms of Service

Last updated: September 25, 2026

This English version is a translation provided for convenience only. In the event of any discrepancy in content or interpretation, the Japanese version always prevails.

Overview

This website and online store are operated by OVERcoat JAPAN (the "Company").

These Terms of Service (the "Terms") set out the conditions for using the Company's website, online store, accounts, content, features, products and related services (the "Services"). These Terms apply to anyone who uses the Services. Where the law requires separate consent, the Company will obtain it separately.

In addition to these Terms, anyone who uses the Services or orders products (the "Customer") is subject to the Sales and Resale Policy, the Refund and Return Policy, the Shipping Policy, the Privacy Policy, the Notice under the Act on Specified Commercial Transactions, product pages, the order screen and other conditions displayed by the Company.

Where these Terms differ from individual terms, policies or conditions, the individual terms, policies or conditions that more specifically govern the matter prevail as to that matter.

Main role of each document

• Sales channels, resale, sales at registered physical stores, advertising and event sales: Sales and Resale Policy
• Order cancellation, returns, exchanges and refunds: Refund and Return Policy
• Shipping fees, dispatch, delivery address, tracking, reshipment and international shipping: Shipping Policy
• Handling of personal information: Privacy Policy
• DETAILER PROGRAM, AFFILIATE PROGRAM and other programs: the terms of each program
• Product-specific conditions: conditions displayed on the product page or order screen

Article 1 — Eligibility and accounts

1. Minors who use the Services or order products must obtain the consent of a legal guardian.

2. Customers must provide their name, address, phone number, e-mail address, billing and shipping details and other information requested by the Company accurately and keep it up to date. Using false names, using third-party information without authorization, or providing false or inaccurate information is not permitted.

3. Customers are responsible for properly managing their account and login information. If you suspect unauthorized use by a third party, please contact the Company promptly.

4. Using multiple accounts, names, addresses, phone numbers, payment methods or delivery addresses to circumvent purchase limits, order verification, program conditions or other conditions is not permitted.

Article 2 — Orders, consent and formation of the purchase contract

1. By checking these Terms and the policies displayed on the payment screen, selecting the consent checkbox and clicking the "Confirm order" button, the Customer agrees to the displayed conditions and submits an application to purchase.

2. The automatic e-mail sent after ordering notifies the Customer that the Company has received the order; it does not notify formation of the purchase contract.

3. The purchase contract is formed for the products stated when the Company sends the shipping notification e-mail. For split shipments, the purchase contract is formed successively for the products stated in each shipping notification e-mail.

4. Even if payment is processed before the purchase contract is formed, if the Company does not accept all or part of the order, a refund will be processed according to the payment method used.

Article 3 — Order verification, acceptance and restrictions

1. Before the purchase contract is formed, the Company may verify the order for inventory management, prevention of misuse, sales channel verification, ensuring fair purchase opportunities and other reasonable purposes.

2. Where verification is required, the Company may request purpose of use, business information, store information, identity verification, delivery address and other necessary information or documents.

3. The Company comprehensively considers circumstances such as:

• Inability to supply the product
• Obvious errors in price, product information or stock display
• Large-volume orders of the same product, repeated orders within a short period, or repeated ordering and cancelling within a short period
• Use of multiple accounts or multiple delivery addresses with similar information
• Fraudulent payment, false information, impersonation, or where it is reasonably apparent that there is no intention to purchase
• Forwarding services, purchasing agents, commercial resale, export or other cases requiring verification in light of the Sales and Resale Policy
• Failure to provide requested verification information within a reasonable period
• Confirmed or reasonably suspected violation of these Terms or the Company's policies
• Other reasonable circumstances that make it difficult to accept the order

4. Based on the verification, the Company may, before the purchase contract is formed, hold the order or shipping procedure, limit purchase quantities, refuse all or part of the order, or restrict future orders.

5. Where the Company does not accept all or part of an order, or cancels an order, for its own reasons before the purchase contract is formed, the amount paid is refunded according to the payment method used and no administrative fee is charged to the Customer.

6. If, after the purchase contract is formed, performance becomes difficult due to supply interruption, inspection issues, legal or transport restrictions or other unavoidable circumstances, the Company will contact the Customer and offer a refund, alternative or other appropriate solution.

Article 4 — Prices, payment, stock and display errors

1. Unless otherwise indicated, prices displayed for Japan include tax. Shipping fees, charges and other costs are displayed on the product page, order screen and the Notice under the Act on Specified Commercial Transactions.

2. Available payment methods, payment timing and payment conditions follow the order screen and the Notice under the Act on Specified Commercial Transactions.

3. The Company may change product prices, specifications, sales conditions or product lineup due to raw material costs, purchase prices, exchange rates, logistics costs, tax burden, market conditions or other circumstances. Changed conditions apply, as a rule, to new orders placed after the change.

4. Where there is an obvious error in product description, price, discount, shipping fee, stock, delivery estimate or other display, the Company may correct the display and decline the order before the purchase contract is formed. If an obvious display error is discovered after the purchase contract is formed, the Company will promptly contact the Customer and, in accordance with the law, confirm agreement to the corrected conditions, cancel the contract with a refund, or take other appropriate action.

5. Stock display may differ from actual stock due to concentration of orders, system update timing, inspection, damage, restocking delays or other circumstances.

Article 5 — Product information and use

1. The Company strives to display product images, colors, specifications, usage instructions and other product information as accurately as possible. However, color, appearance or display may differ from the actual product due to screen display, photography conditions, manufacturing period or other circumstances.

2. Customers must use products in accordance with the product page, label, precautions and usage instructions provided by the Company, checking the intended use, compatible materials, usage environment and safety precautions.

3. Products may not be used for illegal or improper purposes or in ways that are unsafe.

4. This Article does not limit the rights granted to Customers or the Company's responsibilities under applicable law regarding initial defects, non-conformity with the product description, product safety or otherwise.

Article 6 — Delivery, cancellation, returns and refunds

1. Shipping fees, carriers, shipping times, delivery information, tracking, reshipment, pre-order items and international shipping are governed by the Shipping Policy.

2. Order cancellation, changes, returns, exchanges, refunds, return shipping and administrative fees relating to refunds are governed by the Refund and Return Policy.

3. Where individual conditions such as pre-order, made-to-order, non-returnable or international shipping are displayed on the product page or order screen, those conditions also apply.

Article 7 — Sales, resale and programs

1. Orders for the purpose of commercial sale or resale, sales at registered physical stores, online sales, advertising, fairs and events, sale or resale overseas, brand designations and other sales conditions are governed by the "Sales and Resale Policy".

2. The non-commercial transfer, as an unwanted item, of a product an individual purchased for personal use is not subject to the Sales and Resale Policy.

3. Participation in the DETAILER PROGRAM, AFFILIATE PROGRAM or other programs established by the Company is subject to the terms of each program and conditions individually communicated by the Company.

4. Registration or participation in a program does not imply agency, franchise, employment, joint venture, exclusive sales rights or authority to represent the Company.

Article 8 — Prohibited conduct

In using the Services, Customers may not:

• Violate laws, public order and morals, these Terms or the Company's policies
• Submit false, inaccurate or misleading information
• Impersonate a third party or misuse a third party's payment or personal information
• Place orders without intention to purchase, engage in malicious repeated ordering and cancellation, payment fraud or other conduct that unduly disrupts the Company's order and shipping operations
• Infringe the copyrights, trademarks, privacy or other rights of the Company or third parties
• Engage in harassment, threats, discrimination, slander, defamation or other conduct that harms third parties
• Transmit viruses, malware or other harmful code
• Interfere with, circumvent or gain unauthorized access to the security, authentication, systems or networks of the Services
• Collect information from the Services by scraping, crawling, automated retrieval or other means without the Company's prior approval
• Engage in spam, phishing, fraudulent advertising or mass messaging
• Copy, sell, resell or commercially exploit the Services or their content without the Company's approval
• Engage in any other conduct that harms the rights, reputation or safety of the Company or third parties, or the operation of the Services

Depending on the nature and impact of the violation, the Company may verify the content, request correction or removal, restrict order acceptance, suspend or terminate the account or use of the Services, and take other necessary measures.

Article 9 — Content provided by Customers

1. When a Customer provides reviews, comments, images, videos, suggestions or other content ("Submissions") to the Company, the Customer represents that they hold the rights necessary to provide such Submissions.

2. Submissions may not contain false, defamatory, illegal or obscene content, content that infringes third-party rights, personal information of the Customer or third parties, harmful code or other inappropriate content.

3. Where a Customer provides Submissions through the Company's website, social media, review features or other means intended for publication, the Customer grants the Company a non-exclusive, royalty-free license to reproduce, edit, translate, publish and distribute the Submissions, without unduly altering their meaning, to the extent necessary for operating the Services, publication, reposting, presentation of products and case studies, and the Company's advertising and public relations. Where separate consent is required for use in a form that identifies an individual, the Company will obtain such consent.

4. Intellectual property rights in Submissions remain with the Customer or the rightful owner, except for the license in the preceding paragraph.

5. The Company has no obligation to treat as confidential any suggestions, ideas or other information that it has not expressly agreed to treat as confidential. However, personal information and inquiry content are handled in accordance with the Privacy Policy.

Article 10 — Intellectual property

1. Rights in the text, images, videos, logos, trademarks, product names, designs, software and other content on the Services belong to the Company or the rightful owners.

2. Except where permitted by law or expressly authorized by the Company, Customers may not reproduce, repost, modify, distribute, sell, publicly transmit or otherwise use such content.

Article 11 — External services and third-party links

1. The Services may use third-party services such as Shopify, payment, delivery, social media and analytics, or contain links to websites operated by third parties.

2. Use of third-party services is subject to the terms of service and privacy policy of the relevant provider.

3. The Company does not guarantee the content, continuity, security, accuracy or transactions of third-party services it does not control, except where the Company is at fault through intent or negligence or is liable under applicable law.

Article 12 — Personal information

The Company's collection, use, storage, outsourcing, third-party provision and security of personal information, and Customers' rights, are governed by the Privacy Policy.

Article 13 — Changes, suspension and termination of the Services

1. The Company may change, temporarily suspend or terminate all or part of the Services for reasonable grounds such as laws, system maintenance, failures, security, disasters, supply situation or business policy.

2. Where Customers' rights or use are materially affected, the Company will, as a rule, give notice with a reasonable notice period. However, where urgent action is required, it may act without prior notice.

3. Changes to product prices, sales conditions or service content apply, as a rule, to new orders or use after the change. Changed conditions are not applied retroactively to purchase contracts already formed, except where required by law or separately agreed with the Customer.

Article 14 — Warranties and scope of liability

1. The Company does not guarantee that the Services will always be available without interruption, that all displayed information will always be current and complete, or that third-party services will be free from failures.

2. The Company is not liable for delays or interruptions caused by natural disasters, transport or communication failures, failures of carriers or payment providers, legal or administrative measures, or other circumstances beyond its reasonable control, except where attributable to the Company.

3. Except in cases of intent or gross negligence, the Company's liability for damages caused to Customers through breach of contract or tort is limited to ordinary and direct damages, and the Company is not liable, to the extent permitted by law, for special, indirect, incidental or consequential damages or lost profits.

4. If a Customer violates these Terms or the law and causes damage to the Company or third parties through intent or negligence, the Customer is liable in accordance with applicable law.

5. This Article does not exempt or limit the rights granted to Customers or the Company's responsibilities under the Consumer Contract Act, the Product Liability Act or other mandatory laws.

Article 15 — Termination of use

1. Customers may stop using the Services or request deletion of their account. However, purchase contracts already formed, outstanding payments, returns and refunds, intellectual property and other rights and obligations that by their nature should survive remain valid after termination.

2. Where there is a violation of these Terms or the Company's policies, misuse, security risk, non-payment or other reasonable grounds, the Company may, depending on the nature and impact, restrict, suspend or terminate order acceptance, the account or use of the Services.

3. Except where urgent action is required, the Company will, as necessary, provide an opportunity for clarification or correction.

Article 16 — Amendment of these Terms

1. The Company may amend these Terms where the amendment is in the general interest of Customers, or where it is reasonable in light of the necessity of the amendment, the appropriateness of the amended content and other circumstances.

2. When amending, the Company will notify the content of the amendment and its effective date on this page, by e-mail or by other means the Company considers appropriate.

3. Amendments that materially affect Customers' rights or obligations will, as a rule, be notified with a reasonable notice period before the effective date. Where the law requires separate consent, it will be obtained separately.

4. The amended Terms apply to use of the Services and new orders from the effective date.

Article 17 — Exclusion of anti-social forces

1. The Customer represents and warrants, now and in the future, that they are not an organized crime group (boryokudan), a member of such a group, a company affiliated with such a group or any other equivalent anti-social force, and that they have no socially reprehensible relationship with any of them.

2. The Customer will not, directly or through a third party, make violent demands, unreasonable demands, threats or violence, spread rumors, damage credit or obstruct business through fraud or force, or engage in equivalent conduct.

3. If a violation is confirmed, the Company may suspend or terminate orders, the account or use of the Services without prior notice.

Article 18 — General provisions, governing law and inquiries

1. These Terms and any contracts relating to the Services are governed by and interpreted in accordance with the laws of Japan.

2. In the event of a dispute concerning these Terms or the Services, the parties will first seek resolution through good-faith consultation. If the dispute is not resolved through consultation, unless otherwise provided by law, the Toyohashi Branch of the Nagoya District Court or the Toyohashi Summary Court shall have exclusive jurisdiction as the court of first instance.

3. If any part of these Terms is held invalid or unenforceable under the law, the remaining provisions remain in effect.

4. The Company's failure to promptly exercise any right under these Terms does not constitute a waiver of that right.

5. Translated versions of these Terms are provided for the Customer's understanding. In the event of any discrepancy in content or interpretation between the Japanese version and translated versions, the Japanese version prevails to the extent permitted by applicable law.

Inquiries and official e-mail
E-mail: info@overcoat.jp
Phone: 0533-95-7655

Communications from the Company regarding orders, deliveries, important notices and campaigns may be sent from the following official e-mail address:

• info@overcoat.jp

If you receive a suspicious communication claiming to be from OVERcoat JAPAN from any other e-mail address, do not open links or enter personal or payment information; please check with us at info@overcoat.jp.