Sales & Resale Policy

Last updated: February 27, 2026

1. Purpose

This policy aims to protect customers, maintain product quality, and ensure proper distribution.

2. Scope

This policy applies to commercial sales/resales and purchases made for resale purposes. It is not intended to regulate non-commercial, individual cases, such as giving away personal unused items.

3. Definitions

Official Sales Channels
Our official website, marketplaces where we officially operate, and company-approved authorized retailers.

Authorized Retailer
A business approved by the company through review and authorized to sell via written documentation or equivalent.

Unauthorized Sales/Resale (Commercial Purpose)
Selling to third parties or selling on marketplaces and/or social media, etc., without company approval.

After-Sales Support
Support tied to the purchase, including verification of origin/authenticity and product support for the relevant item.

4. Principle (Sales/Resale)

Commercial sale/resale of OVERcoat products is prohibited, except by Authorized Retailers approved by the company.

In addition, without prior written approval from the company, the following are prohibited:

selling/reselling OVERcoat products outside Japan; and/or
purchasing and exporting (including via forwarding/redirection services) for the purpose of selling/reselling outside Japan.

Authorized Retailers’ approved sales territories are defined individually by the company. Any sale/resale outside the approved territory will be treated as unauthorized sale/resale.

5. Not intended for price control

The company does not set resale prices (e.g., minimum prices). This policy is not intended to control pricing; it is intended to ensure safety, distribution-channel verification, quality, and customer protection.

6. Misuse of “official” claims and brand materials

Without company approval, the following are prohibited:

indicating “official,” “authorized,” “certified,” or similar claims as if permission exists;
unauthorized use of logos, images, text, videos, designs, or other brand materials;
expressions or pages that may cause customers to mistake the seller for an official channel.

7. Product integrity and safety

To protect customer safety and maintain quality, the following are prohibited:

decanting/repackaging, changing containers, removing/altering labels;
altering contents, mixing, diluting, re-labeling;
selling opened items, items with broken seals, or items where expiry/identification information cannot be verified.

8. Verification and actions (when resale is suspected)

To ensure proper distribution and protect customers, the company may, depending on circumstances:

conduct pre-shipment checks (order review);
request confirmation of intended use, business information, shipping destination, etc.;
cancel the order (may be done prior to shipment at the company’s discretion);
limit purchase quantities;
refuse future purchases if repeatedly confirmed;
invalidate discounts, coupons, or program benefits (where fraud/violation is recognized).

After shipment, cancellations requested for customer convenience are, in principle, not accepted. However, if an initial defect, damage, misdelivery, etc. is confirmed, we will respond in accordance with our applicable policies.

If misleading claims or improper listings are found, the company may take customer-protection measures, including requesting removal from the platform.

※ If the company cancels due to store reasons (out of stock, unable to ship, fraudulent order/anti-resale measures, etc.), no cancellation fee will be charged.

9. Evaluation factors (examples)

The following are examples and not limited to these:

bulk purchases of the same item, or repeated purchases in a short period;
purchases across multiple accounts using similar information;
repeated shipments to multiple destinations;
sales activity linked to the purchaser (marketplaces, social media, etc.) being confirmed;
shipment to overseas addresses, use of forwarding services, or orders evidently intended for export/resale.

10. Products purchased outside Official Sales Channels

Products purchased outside Official Sales Channels may not allow us to verify origin, authenticity, storage conditions, etc. Therefore, the company may be unable to provide After-Sales Support for such products. When necessary, we may advise customers to contact the seller where the purchase was made.

11. Notes on the DETAILER PROGRAM

The DETAILER PROGRAM is intended for professional use and does not grant sales/resale rights.

Gifts provided as part of a service (e.g., a “giveaway” bundled with a service) may be possible depending on the circumstances.
If you operate a physical retail store, you may be guided to become an Authorized Retailer (separate terms/contract) upon prior review and approval.
If unauthorized online selling (e-commerce, marketplaces, social media, etc.) is confirmed, you may be removed from the program.

12. Confirming official channels / reporting

To confirm Official Sales Channels or report suspicious listings, please contact support.
You can also check the Authorized Retailer list on this page.

13. Revisions

This policy may be revised as necessary. Changes will be reflected on this page and the “Last updated” date will be updated.

14. Legal notice

This policy does not limit customers’ rights under applicable laws.