You can use credit or debit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, or PayPay.

If you purchase pre-order items together with other in-stock products, all items will be shipped together on the pre-order item's shipping date.

We will process and ship your order within 4 days after payment confirmation.

Orders are shipped via Rakuten Super Logistics and delivered by Japan Post. *Please note that delivery times cannot be specified. For more details, please refer to our shipping policy.

Please double-check before placing your order:
Make sure to fill in your full and correct address, including banchi (house number), building name, and room number if applicable.
Use your full legal name as it appears on your driver's license or ID.
Nicknames or fake names are not accepted.

If your package needs to be picked up at the post office due to absence, incorrect name or address may prevent you from receiving it.

If you pay using Apple Pay, Shop Pay, or Google Pay, please confirm that your address and name are correctly registered on those services before completing your order.
We cannot take responsibility for issues caused by incorrect information.

It depends on the location.

Our logistics system (Rakuten Super Logistics) is automated, and order processing may take up to 4 business days.

➤ Please note that orders placed after 3:00 PM (JST)will be processed starting from the next business day.

※ In the event of natural disasters, major events, or deliveries to remote islands and certain areas, delays may occur.

After processing is complete, delivery may take approximately 2 to 3 business days.

For international shipping, it may take 7–16 days, depending on location.

Details about your shipment are included in the order confirmation email.

Since the package is shipped via Rakuten Super Logistics, the sender listed on the Yu-Pack missed delivery notice will be "Rakuten." To request redelivery, please scan the QR code or contact Japan Post's automated phone service.

You can download a PDF receipt from the confirmation email we send after your order.

To display your company name on the receipt, please enter it in the company name field on the checkout page. This information will be reflected on the receipt.

You can check your order history by logging in with the email address used at the time of purchase.
To log in, on a PC, click the "Profile" icon at the top right of the screen.
On a smartphone, open the menu and tap "Account."

Order Cancellation/Alteration Due to Customer's Convenience (Before Shipment)

You may cancel your order from your purchase history within 30 minutes of placing it, regardless of the reason.

For alteration requests, please contact us through our Customer Support page.

Please note that we do not accept order cancellations or alterations due to customer convenience if more than 30 minutes have passed since the order was placed. For more details, please refer to our Refund and Return Policy.

We do not accept returns, refunds, or exchanges for reasons based on customer convenience if the product itself is not defective. (Damage to the packaging, box, or wrapping materials does not qualify as a product defect.)

➤ If the product is defective:
Our reporting period is within 2 days after the product's arrival. Refunds or exchanges cannot be processed after this period. Please email us at info@overcoat.jp with your order number and photographic evidence of the defect. Upon confirmation, one of the following will apply:
a. We will ship a new product to you at no additional cost.
b. If the product is out of stock, we will issue a refund.
c. If you prefer a refund, we will process it accordingly.

➤ Refunds (if applicable):
Once your order number is verified, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

➤ Delayed or missing refunds (if applicable):
If you haven’t received your refund yet, first recheck your payment method. If all information is correct, contact your credit card company, as there may be a delay before the refund is officially posted. For payment methods other than credit cards, please contact your financial institution. If you still have not received the refund after taking these steps, contact us at info@overcoat.jp.

➤ Sale and Outlet Items (if applicable):
We accept refunds for regular-priced items, but sale and outlet items are non-refundable.

Yes, we ship internationally. If you are interested, please contact us through our Customer Support page. International shipping fees will apply separately.

You can contact us through the inquiry page. We’ll be happy to assist you.